WARRANTY

At Ottoman Home Decor, we take pride in the quality of our craftsmanship. We offer a one-year warranty on the frame, build, and stitching of all furniture purchased from us. If there is a genuine issue with your furniture upon delivery, we are committed to working with you to find a suitable resolution.

Please note that custom orders using customer-supplied fabric are not covered under this warranty.

REFUNDS & ORDER CHANGES

Since all our furniture is custom-made to order, we do not offer refunds. Once an order is placed, the selected color cannot be changed unless we are notified within 48 hours of purchase. This is because manufacturing may begin immediately.

Color Disclaimer: Colors chosen from our swatch collection are as close as possible to the actual fabric, but slight variations may occur. Refunds will not be provided for minor color differences.

Custom Orders & Deposits: For custom orders made through LayUp & Float, a 10% deposit is required to secure the order. While any payments made beyond this deposit will be refunded if the order is canceled, the initial deposit itself is non-refundable.

DISCOUNT CODES

Only one discount code may be applied per order.
Any orders attempting to combine multiple discount codes will be canceled and refunded.

LEAD TIME

Our standard manufacturing and delivery timeframes are as follows:

Gauteng: 7-14 business days. However, in some instances, orders may be delayed by a day or two due to factors such as load shedding, strikes, or other unforeseen circumstances.

Outside Gauteng: Additional time may be required due to external courier circumstances.
Custom Orders: Orders involving modified dimensions or bespoke designs may require additional processing time.

Delays & Unforeseen Circumstances:

External factors such as bad weather, load shedding, or strikes may affect lead times. Should a delay occur, we will notify you promptly to make alternative arrangements.

DELIVERY & INSTALLATION

Complimentary Installation: While we offer installation as a courtesy, our delivery team reserves the right to decline installation if deemed necessary.

Property Damage: Ottoman Home Decor is not liable for any damages to your property that may occur during installation or delivery.

Courier Shipments (Outside Gauteng): Once an item is handed over to a third-party courier, we are not responsible for any damages. The courier company assumes liability after signing off on the item in good condition.

DEPOSITS & PAYMENT TERMS

For large orders, we offer a deposit payment option:

A minimum 60% deposit is required. The remaining balance must be settled before delivery.

Orders will not be dispatched until full payment is received.

For deposit inquiries, please contact us at hello@ottomanhd.co.za.