Effective Date: 27 May 2026

At OttomanHD, we are committed to protecting your privacy and ensuring that your personal information is collected and processed responsibly, transparently, and in accordance with the South African Protection of Personal Information Act, 4 of 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or purchase products from us.

1. Who We Are

Ottoman HD is an e-commerce furniture store operating in South Africa through the website:

www.ottomanhd.co.za

For purposes of POPIA, the owner of Ottoman HD is the person responsible for determining how and why personal information is processed.

Contact Details

Email: hello@ottomanhd.co.za

No formal Information Officer has currently been appointed. Any privacy-related requests or enquiries may be directed to the email address above.

2. Information We Collect

When you place an order, contact us, or browse our website, we may collect and process the following personal information:

• Full name
• Delivery and billing address
• Email address
• Phone number
• Order and transaction information
• Browsing activity and website usage information
• Device and browser information
• IP address and cookie-related data

Most customer information is collected through our WooCommerce online store platform for order processing and delivery purposes.

3. How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

• Processing and fulfilling customer orders
• Arranging deliveries
• Communicating about orders and customer support
• Sending order confirmations and updates
• Improving website performance and customer experience
• Fraud prevention and security monitoring
• Marketing and remarketing activities
• Recovering abandoned shopping carts

We will only process your personal information where lawful under POPIA, including where processing is necessary to fulfil a contract, comply with legal obligations, or where you have provided consent.

4. Marketing, Analytics & Tracking Technologies

Our website uses various analytics and marketing tools to better understand customer behaviour and improve our services.

These tools may collect information about:

• Pages visited
• Products viewed
• Time spent on the website
• Device and browser information
• IP addresses
• Shopping cart activity
• Email addresses entered during checkout or cart recovery processes

Technologies Used

We use:

• Meta Pixel
• Google Analytics
• Abandoned cart recovery plugins and services
• WhatsApp Business

These technologies help us:

• Measure advertising performance
• Improve website usability
• Deliver relevant advertisements
• Send reminders about incomplete purchases
• Conduct remarketing campaigns across online platforms

By using our website, you consent to the use of these tracking technologies unless disabled through your browser or cookie settings.

5. Cookies

Our website uses cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic and performance
• Support marketing and advertising campaigns
• Track browsing behaviour for optimisation purposes

Cookies are small text files stored on your device when visiting a website.

You may disable cookies through your browser settings; however, some website functionality may be affected.

6. Payment Processing & Third-Party Payment Providers

Ottoman HD does not store customer credit card details, debit card information, banking credentials, or other sensitive payment information on our systems.

When you make a payment, your payment information is securely transmitted directly to third-party payment processors.

We currently make use of the following payment providers:

• Payflex
• PayFast
• LayUp
• Float
• PayJustNow
• Stitch Express
• Yoco
• Ozow

These payment providers are independently responsible for the collection, processing, and storage of payment-related information in accordance with their own privacy policies, security standards, and applicable legal requirements.

Customers are encouraged to review the privacy policies of these providers before completing transactions.

Ottoman HD’s responsibility is limited to securely transferring payment requests to these third-party providers. Liability relating to payment processing, payment security, or storage of financial information rests with the relevant payment service provider.

7. Security Measures

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, or destruction.

These measures include:

• SSL (Secure Socket Layer) encryption on our website
• Secure hosting environments
• Restricted access to customer information
• Careful handling of physical copies of orders used for internal business operations
• Regular monitoring of website security

While we take reasonable precautions, no online platform or electronic storage method can be guaranteed to be completely secure.

8. Sharing of Personal Information

We may share personal information with trusted third parties where necessary for business operations, including:

• Delivery and courier companies
• Payment service providers
• Website hosting providers
• Marketing and analytics platforms
• Technical service providers

We do not sell personal information to third parties.

Third parties who process information on our behalf are expected to maintain appropriate confidentiality and security measures consistent with POPIA requirements.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• Fulfil the purposes described in this policy
• Comply with legal, tax, accounting, or regulatory obligations
• Resolve disputes and enforce agreements

Information that is no longer required may be securely deleted or anonymised.

10. Your Rights Under POPIA

Under POPIA, you have the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of personal information where legally permissible
• Object to certain forms of processing
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted to:
hello@ottomanhd.co.za

We may request reasonable verification of identity before processing certain requests.

11. Direct Marketing

Where required by law, we will obtain consent before sending direct electronic marketing communications.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly at hello@ottomanhd.co.za

12. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of external websites. Users access third-party services at their own risk.

13. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updated versions will be published on our website with the revised effective date.

14. Contact Information

For any privacy-related questions, requests, or concerns, please contact:

OttomanHD

Email:             hello@ottomanhd.co.za

Tel:                 +27 (0)60 568 0352
Web:               www.ottomanhd.co.za