1. General Terms

By purchasing a recliner from Ottoman Home Decor, customers acknowledge the product specifications, operating instructions and applicable terms outlined below.

These terms apply to all manual and electric recliners, recliner sofas, reclining lounge suites and related products supplied by Ottoman Home Decor.

All purchases remain subject to the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African legislation.

2. Product Specifications & Upholstery

Our recliners are manufactured using various upholstery materials, including air leather, fabric and other synthetic materials, depending on the selected product.

Air leather is a synthetic upholstery material designed to offer a leather-like appearance and feel. It is not genuine animal leather.

Customers should note:

* Minor variations in colour, texture and stitching may occur between manufacturing batches.
* Upholstery may naturally soften, stretch or develop creases with regular use.
* Seat cushions may gradually soften as the foam settles.
* Product colours may appear slightly different depending on lighting and screen settings.

Normal changes associated with reasonable use do not automatically constitute manufacturing defects.

3. Recliner Mechanisms & Operation

Our recliners may feature manual reclining mechanisms, electric motors or other adjustable components.

To maintain proper operation:

* Recliners must be operated according to the supplied instructions.
* Customers must not force the mechanism beyond its intended range.
* Children must not operate recliners without adult supervision.
* Recliners must not be operated while obstructed by furniture, walls or other objects.
* Customers must not sit or stand on extended footrests or apply excessive pressure to reclining components.
* Electric recliners must be connected to a suitable power supply and protected against electrical surges where appropriate.

Damage caused by misuse, excessive force, improper installation or unauthorised modifications is excluded from any additional commercial warranty to the extent permitted by law.

4. Warranty Coverage

All recliners are supplied with the statutory consumer protections applicable under South African law.

Any additional manufacturer’s or supplier’s warranty will be specified on the relevant product listing, invoice or accompanying warranty documentation.

Where expressly included, additional warranty coverage may apply to:

* Structural frame manufacturing defects.
* Manual reclining mechanism manufacturing defects.
* Electric motors and electrical components.
* Manufacturing defects in stitching and upholstery.
* Defects in foam or seating support components.

Additional warranty periods and their specific conditions may differ by product and supplier.

An additional commercial warranty does not replace, reduce or exclude statutory consumer rights.

5. Warranty Exclusions

Subject to applicable consumer law, additional commercial warranties do not cover damage or deterioration caused by:

* Accidental damage, cuts, burns, scratches or stains.
* Misuse, negligence or improper operation.
* Damage caused by pets, including scratching, chewing or soiling.
* Exposure to excessive sunlight, moisture or heat.
* Incorrect cleaning products or harsh chemicals.
* Unauthorised repairs or modifications.
* Electrical surges, power fluctuations or incorrect power connections.
* Commercial or unusually intensive use where the product is designated for domestic use only.
* Normal wear and tear consistent with the product’s age and reasonable usage.

These exclusions do not apply where a defect or failure is protected under mandatory consumer legislation.

6. Returns, Repairs & Refunds

In accordance with sections 55 and 56 of the CPA, customers have statutory rights where goods do not meet the required standards of quality, safety, suitability or durability.

Where section 56 applies, within six months after delivery the customer may return qualifying defective goods at the supplier’s risk and expense and elect a repair, replacement or refund.

If goods repaired under section 56 develop a further qualifying defect, or the original defect remains unresolved, within three months of the repair, the statutory replacement or refund provisions will apply.

For additional commercial warranty claims outside these statutory remedies, Ottoman Home Decor may arrange an inspection and, where covered, repair or replacement in accordance with the applicable warranty.

7. Warranty Claims & Inspections

Customers wishing to report a fault should contact Ottoman Home Decor and provide:

* Their order number or proof of purchase.
* A description of the issue.
* Clear photographs or videos showing the reported fault.
* The delivery date, where available.

Ottoman Home Decor may request further information or arrange a reasonable inspection to establish the nature and cause of the issue.

Where a qualifying statutory defect is confirmed, the customer’s applicable legal remedies will be honoured.

Where damage falls outside statutory protections and commercial warranty coverage, a repair quotation may be offered before any chargeable work proceeds.

8. Delivery & Product Inspection

Customers should inspect their recliners upon delivery and notify Ottoman Home Decor promptly of any visible damage, missing components or discrepancies.

Customers are responsible for ensuring that the product dimensions are suitable for doorways, staircases, lifts and intended installation areas.

Where delivery cannot reasonably be completed due to access restrictions not disclosed before delivery, reasonable additional delivery charges may apply, subject to applicable law and prior disclosure.

Reporting visible damage promptly assists with investigation but does not remove statutory rights relating to defects discovered later.

9. Cancellations & Change-of-Mind Returns

For qualifying online purchases, customers may exercise the applicable cooling-off rights under section 44 of the Electronic Communications and Transactions Act 25 of 2002, including cancellation within seven days after receiving goods, subject to the statutory exceptions.

The direct cost of returning goods may be payable by the customer where permitted by law.

Goods made to a customer’s specifications or clearly personalised may be excluded from this cooling-off right.

Change-of-mind returns outside statutory entitlements are subject to Ottoman Home Decor’s applicable returns policy.

Nothing in this section limits a customer’s rights concerning defective, incorrect or misrepresented goods.

10. Product Care & Maintenance

To extend the lifespan of recliners, customers should:

* Clean upholstery using suitable products recommended for the material.
* Avoid direct exposure to prolonged sunlight and excessive heat.
* Avoid placing excessive weight on armrests or footrests.
* Keep reclining mechanisms free from obstruction.
* Follow manufacturer instructions for electrical components.
* Avoid allowing liquids to enter electric motors, switches or wiring.

11. Limitation of Liability

Ottoman Home Decor is not responsible for damage arising solely from improper use, unauthorised modifications or circumstances beyond its reasonable control, to the extent permitted by applicable law.

Nothing in these terms excludes or limits liability or consumer remedies that cannot lawfully be excluded under the CPA or other applicable legislation.

12. Contact & Customer Support

For product enquiries, warranty assistance or after-sales support, please contact Ottoman Home Decor through our official website.

Website: www.ottomanhd.co.za

All claims will be assessed fairly and in accordance with the applicable warranty terms and South African consumer legislation.

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Ottoman Home Decor reserves the right to update these terms for future purchases. The terms applicable to an existing purchase remain subject to the agreement concluded at the time of sale and mandatory consumer protections.