We offer a one-year warranty on the frame, build, and stitching of all furniture purchased from Ottoman Home Decor. We go above and beyond to ensure our customer’s are fully satisfied with their purchase; in the unlikely event of something being truly and fairly wrong with your order new piece of furniture upon delivery, we will work together with you to find an appropriate solution.
In almost all cases we do not offer refunds, and clients may not change their colour once it has been ordered (unless notified within a 48 hour period, as manufacturing begins immediately).
Discount codes are restricted to one per order, any order that attempts to combine coupons or codes will be cancelled and refunded.
Please note we have a standard fee of R499, in the Gauteng region. Please enquire for delivery anywhere outside of the Gauteng region so we can arrange a quotation with our reliable courier partners.
Note that weather conditions may delay estimated delivery.
Installation is offered as a courtesy, and while we do our best to install items in your home, this service may be refused for any reason if the delivery team deems so. In the unlikely event of damage being caused to your property by the delivery team, the Ottoman Home Decor company will not accept responsibility for any damages or expenses by forceful measures.
In the event of sending an item with the courier company outside the Gauteng region, we are not liable for any damages after being handed over to the courier team (as they sign off a delivery note stating that they’ve received it in good condition, it is then their responsibility).
Please note we use a standard of foam which is medium-to-high density. If you would like a softer or firmer variation of this, please make sure to let us know. In the case of upgrading the foam from medium-to-high density to high density, the price will increase accordingly. In either of these events, please contact us for a quotation.
Once order is placed there is a lead time of 7-14 business days. Please note that custom dimensions and foam may increase the lead time.